Frequently Asked Questions

Everything you need to know about shopping with CHARCOAL USA.

How long does shipping take within the USA?

Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for faster delivery.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 7-10 business days of receipt.

How do I determine my correct size?

Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the best fit.

Do you offer international shipping?

Currently, CHARCOAL USA primarily ships within the United States. Please subscribe to our newsletter for updates on international expansion.

How should I care for my CHARCOAL apparel?

To maintain the quality of our fabrics, we recommend machine washing cold with like colors and tumble drying on low or hanging to dry.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.